Waiter/ress

Shahdag Hotel Company
Laza
Full-time

11-11-2025

509

Description

Role Overview

Is honest, reliable, professional, competent and knowledgeable.

Should be flexible and ready to work any shift given as per the requirement of the Outlet and adhere to company service standards.

To offer guests of the outlet an enjoyable, expertly served beverage/dining experience.
To anticipate and service of guests' requirements before requests is necessary.
To serve and clear food and beverage items in a professional manner.
To be familiar with the beverage service including stemware used and appropriates garnishes.
To complete opening and closing side work as assigned and has all tables set according to standard.
To present menus and explanations for all menu items as well as specials of the day.
To present children's menus, when appropriate, and describe specials.
To utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
To carry trays, bus and reset tables with linen, china, glass and silver.
To change ashtrays, serve cigarettes, crumb tables and offer additional beverages and cigars.
To ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
To service all needs for private dining room or private function.
To report any accident or guest complaint immediately, no matter how minor, to a manager.
To recognize and address potential disruptive or undesirable guests.
To move tables and chairs
To breakdown any buffets, displays or side stations when needed
To clean service area when needed.
To perform other tasks or projects as assigned by hotel management.
To retrieve and stock all linen, china, silver, glassware and food and beverage items.
To serve a dish to guests while explaining the contents and preparation.
To provide water, bread and butter service throughout the meal to guests.
To offer coffee or tea and serve any requested according to Jumeirah standards.
To carry and break down trays properly and safely.
To clear tables and reset them for specific number of persons.
To attends all the training subjects to the service colleagues and follows all rules and policies of the hotel
To handle cash and credit card procedures according to the guidelines of the accounting department
To identify potential problems and ask for assistance before breakdown occurs.