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Customer Value Management Specialist – Data Analytics focus

Customer Value Management Specialist – Data Analytics focus

11-12-2025

56

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Description

  • Define and execute Customer Value Management Unit operational plan based on the provided tactical plan
  • Design and execute proactive measures to minimize churn, enhance customer loyalty and increase revenue using upsell and cross-sell techniques
  • Process raw data and interpret to the necessary format for detailed analysis as well as set ad hoc/permanent reporting requirements
  • Provide continuous and up-to-date segmentation of the customer base and make best offers for each segment based on their profile
  • Explore ways of manual work automation and suggest best practices for relevant implementation
  • Liaise with relevant parties in order to be aware of customer complaints, technical faults and other problematic issues regarding CVM portfolio and solve them in-time and with high quality
  • Be involved in all required processes of offer development/campaign management and complete assigned requirements in-time and with high quality
  • Monitor key performance indicators of the organization and CVM initiatives on a daily basis and make sure to act proactively and reactively.

Responsibilities

  • 2 years of experience in business analytics, data analytics or similar areas
  • Bachelor degree. Education in business analytics or data analytics is an advantage
  • Azerbaijani - Full Professional Proficiency; English - Limited Working Proficiency
  • Mandatory: MS Office, Python, SQL. MS Power BI knowledge is an advantage

About this role

Apply Before

January 20, 2026

Job Posted On

December 11, 2025

Job Type

Full-time

Category

Science, Technology, Engineering

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