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IT Support Specialist / Junior System Administrator

IT Support Specialist / Junior System Administrator

24-04-2026

275

Description

  • Provide L1/L2 user support: incidents, requests, prioritization, resolution, and escalation
  • Manage end-user devices (Windows/macOS if applicable): setup, troubleshooting, performance fixes
  • Run onboarding/offboarding: accounts, access, equipment assignment, email/Teams setup
  • Administer Microsoft 365 (Exchange/Teams/OneDrive/SharePoint) at day-to-day level
  • Handle AD / Entra ID tasks: users, groups, password resets, access governance routines
  • Troubleshoot LAN/Wi‑Fi/VPN issues and coordinate with ISP/network vendor when needed
  • Maintain patching & endpoint security health (AV/EDR status, compliance follow-up)
  • Maintain asset inventory and IT documentation (KB articles, runbooks, network notes)
  • Report monthly on ticket metrics, recurring problems, risks, and improvement plan

Requirements

Required skills & experience

  • 2+ years (or strong hands-on) in IT support / helpdesk / system admin
  • Strong troubleshooting: Windows OS, user profiles, drivers, printers, Office apps
  • Working knowledge of Microsoft 365 admin (Exchange/Teams/SharePoint/OneDrive basics)
  • Working knowledge of AD / Entra ID, groups, permissions, MFA
  • Basic networking: DHCP/DNS/IP/VLAN concepts, Wi‑Fi troubleshooting, VPN client support
  • Familiar with ticketing systems and writing clear documentation

Soft skills

  • Clear communication with non-technical users
  • Ownership and reliability (this is an on-site role)
  • Ability to work with vendors/consultants and keep issues moving

About this role

Apply Before

May 24, 2026

Job Posted On

April 24, 2026

Job Type

Full-time

Category

Science, Technology, Engineering