Info Desk Assistant

• Greet and direct guests upon arrival, provide them with the information they need and answer other questions as best they can;
• Provide shopping center guests with information brochures;
• Identify interested and qualified guests in order to provide them with additional information;
• Acting as a spokeswoman for the event, coordinating with organizers, other staff members or featured guests – such as managers, artists, and caterers, and mingling among the crowd to make sure the event is on track and people are enjoying themselves;
• Deal directly with guests either by telephone, e-mail, or face to face;
• Respond promptly to guests’ inquiries;
• Handle and resolve guests’ complaints;
• Obtain and evaluate all relevant information to handle inquiries and complaints;
• Direct requests and unresolved issues to the designated resource;
• Record details of inquiries, comments, and complaints;
• Communicate and coordinate with internal departments;
• Manage the issue of lost car parking tickets;
• Preparation of daily base reports (lost and found, work permit list etc.).

You can click the link for detailed information about our company :

https://www.linkedin.com/company/pashamalls/

• Good guest service and organizational skills;
• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels;
• Strong work ethic;
• Fluency in Azerbaijani, English, and Russian languages;
• Proficiency in MS Office Suite;
• Strong organizational skills with the ability to multi-task;
• Excellent time management skills and ability to prioritize work;
• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision;
• Working well as part of a bigger team, but also be able to deliver and work independently;
• Being self-disciplined: high level of adherence to the company requirements, such as code of conduct, dress code, etc.