Chief Operations Officer

Operational Leadership

• Provide visionary leadership to all hotels within the group to ensure adherence to company standards and brand values.
• Lead and manage the implementation of business strategies aimed at exceeding revenue, profitability, and performance targets.
• Oversee operational excellence across properties to ensure optimal guest experience, operational efficiency, and compliance.
• Ensure all properties comply with brand standards, policies, and procedures.

Strategic Execution

• Drive the development and execution of growth strategies to support expansion plans, operational scalability, and market leadership.
• Collaborate closely with executive leadership to establish strategic objectives and operational roadmaps.
• Evaluate and enhance internal processes and systems to support efficient service delivery and operational control.

Performance Management

• Monitor and analyze hotel KPIs, budgets, and operating metrics; provide accurate, timely reports to the CEO.
• Evaluate hotel General Managers and operational teams; provide guidance and leadership for improvement and accountability.
• Drive continuous improvement through performance benchmarking and best practice sharing across properties.

Pre-Opening & Project Oversight

• Oversee the pre-opening planning and execution for new properties including OS&E planning, team recruitment, and operational setup.
• Coordinate with project stakeholders to ensure timely completion of new hotel developments in line with brand expectations.

Talent & Culture

• Lead the recruitment, development, and retention of high-performing hotel leadership teams.
• Foster a culture of accountability, teamwork, transparency, and service excellence.
• Implement talent development programs, succession planning, and mentorship initiatives across the group.

Client & Stakeholder Engagement

• Build and maintain strong relationships with key stakeholders, ensuring strategic alignment and partnership synergy.

Education:

• A degree in Hospitality Management, Business Administration, or a related field.

Experience:

• Minimum of 5–7 years of experience as a General Manager or multi-property operations leader in the luxury/upscale hospitality sector.
• Experience in hotel pre-opening and brand launches is a strong advantage.
• Proven track record in delivering financial and operational performance across multiple properties.

Key Competencies and Skills

• Strong leadership and team-building capabilities.
• Exceptional analytical, organizational, and decision-making skills.
• Strategic thinking and execution with an entrepreneurial mindset.
• Excellent communication and interpersonal skills.
• High level of integrity, professionalism, and business ethics.
• Skilled in negotiation, conflict resolution, and stakeholder management.