Collection Specialist

Pasha Malls
Aypara Palace and Town" 66 Nasimi district, 68 Neftçilər Prospekti, Bakı 1000, Azerbaijan
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Описание

Send monthly invoices to tenants in line with contractual terms and agreed billing schedules, ensuring timely delivery;
Verify invoices against contractual terms and monthly tenant revenue and turnover files to ensure the accuracy of invoiced amounts and applicable charges;
Handle tenant queries and disputes related to invoices, coordinating any corrections with Finance and Leasing;
Reconcile incoming payments with Finance and allocate them to the correct tenant accounts and invoices;
Follow up with tenants on overdue amounts and apply collection measures within delegated authority: reminders and formal notices, payment plans, late payment penalties, drawing on deposits or bank guarantees, and handing cases over to Legal;
Analyse tenant payment behaviour, outstanding balances, receivable ageing, sales and overall business performance to identify, assess and report collection and contractual risks early and propose appropriate actions;
Monitor lease payment terms, contractual deadlines and key lease dates, coordinating with relevant departments on renewals, extensions and terminations;
Maintain accurate records and account statuses; prepare weekly collection reports and monthly contractual, management and receivables forecast reports;
Track collection KPIs (collection rate, share of overdue receivables by ageing bucket), analyse results against targets and identify opportunities for improvement;
Conduct benchmarking and commercial analysis and provide insights and recommendations to Leasing and other departments to support business decisions, sustainable tenant relationships and portfolio performance;
Work with Finance, Leasing, Legal, Mall Management and other departments to resolve collection matters and ensure compliance with contractual obligations; organise and attend meetings with departments and tenants to review receivables, payment performance and agreed action plans;
Monitor shopping mall footfall trends and share monthly footfall data with tenants.

Требования

Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field;
Minimum 2–3 years of work experience in accounts receivable management, debt collection, Finance, or a similar field;
Advanced proficiency in Microsoft Office applications, particularly Microsoft Excel;
Experience working with ERP and accounting systems is an advantage;
Knowledge of basic accounting principles, accounts receivable management, invoicing, and financial reporting;
Strong analytical and numerical skills, with the ability to analyse financial data, identify discrepancies, and prepare reports;
Fluency in Azerbaijani and English; knowledge of Russian is an advantage;
Strong communication, negotiation, organisational, and time management skills, with the ability to coordinate effectively with internal departments and external partners.