Deputy Operation Manager

• Manage the mall's overall operational problems, including its physical management, security and safety, housekeeping, building maintenance and equipment.

• Handle the day-to-day operations in the mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and guest requirements.

• General upkeep of all areas inside & outside of the mall and realize the responsibilities he/she is assigned.

• Monitor and supervise all operation team, security & cleaning staff, and all related third-party personnel to deliver high performance under performance follow up system.

• Monitor and supervise guest Info Desk for the highest level of service quality to tenants and guests.

• Being available on the site, addressing all problems immediately as they arise, taking precautionary actions and informing upper management.

• Promote and adhere to PASHA Malls Values & Behaviours, Code of Ethics, Gifts & Entertainment and other company policies and procedures.

• Other duties assigned by Mall Manager and Operation Manager.

• Diploma in business administration, marketing, commerce, management, finance or similar.

• Fluency in Azerbaijani, English and Russian languages.

• Good Microsoft Office skills (Work, Excel, Outlook).

• Experience in hospitality or guest services field.

• Excellent guest service and organizational skills.

• Good interpersonal and communication skills, and the ability to effectively interface with personnel at all levels.

• Demonstrated ability to handle administrative details, and routine day-to-day issues independently, assuming responsibility without direct supervision.

• Strong organizational skills with the ability to multi-task.

• Excellent time management skills and ability to prioritize work.

• Attention to detail and problem-solving skill.

• Working well as part of a bigger team, but also be able to deliver and work independently.