Business Analyst

• Own and manage the cross-functional team backlog.
• Map, analyze and redesign business and customer processes required for new channels and initiatives.
• Coordinate business requirements and outputs of the ongoing CRM and loyalty projects, ensuring alignment with transformation priorities.
• Track initiative milestones, dependencies, risks, decisions and owners.
• Measure implementation progress and business impact against company KPIs.
• Prepare materials and analysis for the Weekly Commercial Committee and ensure follow-up of agreed actions.
• Support the Team in developing the 2027–2029 strategy and transformation roadmap, translating strategic priorities into executable initiativesnd cross-functional working sessions.
• Facilitate workshops and cross-functional working sessions.

Education:

• Bachelor’s degree in Business Administration, Economics, Finance, Management, Engineering, Information Systems or a related field.
• Master’s degree is preferred.

Experience:

• 3+ years of relevant professional experience in business analysis, business transformation, process improvement, project management, consulting or related areas.
• Demonstrated experience in business process analysis, requirements definition and process redesign
• Experience coordinating cross-functional initiatives and multiple stakeholders.
• Experience in hospitality, financial services, consulting, consumer businesses or digital transformation projects is an advantage
• Experience working with CRM, customer-facing platforms, loyalty or data-related initiatives is an advantage

Working Hours:

• 5-day working week.
• 2 (two) days off per week.

Other Benefits:

• Lunch provided by the company.
• Corporate mobile phone number and call package.
• Medical insurance.

Work Location:

• Place of Work: Baku, Azerbaijan/ "TABIA GROUP" LLC