Guest Service Agent

Bu gün

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes;
Secure payment, verifying and adjusting billing as needed;
Provide guests with room and hotel information, directions, amenities and local interests;
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff;
Complete cashier and closing reports, counting the bank at the end of each shift securely;
Accept and record wake-up calls, delivering to the right department;
Communicate any emergency, lost item or theft to proper security staff and/or authorities;
Keep contingency lists in case of emergency and communicate any necessary messages;
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
Act in accordance with policies and procedures when working with front of house equipment and property management systems;
Follow company brand standards.

Previous customer experience and the ability to work effectively under pressure;
Previous experience in cash handling;
Proficiency in Azerbaijani, English any additional language is preferable;
Must be proficient with computers;
Positive attitude and good communication skills;
Commitment to delivering a high level of customer service;
Willing to take initiative and work with little direction;
Ability to work as part of a team;
Must be able to work flexible hours, including early mornings, late evenings, weekends, and holidays.