Customer Value Management Specialist – Data Analytics focus

Responsibilities:

• Define and execute Customer Value Management Unit operational plan based on the provided tactical plan
• Design and execute proactive measures to minimize churn, enhance customer loyalty and increase revenue using upsell and cross-sell techniques
• Process raw data and interpret to the necessary format for detailed analysis as well as set ad hoc/permanent reporting requirements
• Provide continuous and up-to-date segmentation of the customer base and make best offers for each segment based on their profile
• Explore ways of manual work automation and suggest best practices for relevant implementation
• Liaise with relevant parties in order to be aware of customer complaints, technical faults and other problematic issues regarding CVM portfolio and solve them in-time and with high quality
• Be involved in all required processes of offer development/campaign management and complete assigned requirements in-time and with high quality
• Monitor key performance indicators of the organization and CVM initiatives on a daily basis and make sure to act proactively and reactively.

Requirements:

• 2 years of experience in business analytics, data analytics or similar areas
• Bachelor degree. Education in business analytics or data analytics is an advantage
• Azerbaijani - Full Professional Proficiency; English - Limited Working Proficiency
• Mandatory: MS Office, Python, SQL. MS Power BI knowledge is an advantage.