Operation Assistant

Maintenance & Service Coordination

• Prepare and monitor technicians' daily work schedules to ensure optimal field coverage.
• Create, assign, and manage service orders from initiation through to completion.
• Track the status of repair and maintenance tasks in real time; escalate delays or issues promptly.
• Coordinate both emergency and planned maintenance activities across all service zones.
• Liaise with field teams to confirm job completion, collect feedback, and update records. 

Administrative & Operational Support

• Update and maintain contract and customer information accurately in relevant systems.
• Support Finance team in Purchase Order (PO) and invoice processes; ensure timely submission and accurate documentation.
• Enter and control data in CRM / ERP systems; ensure integrity and accuracy of records.
• Prepare weekly and monthly operational reports for management review.
• Maintain organized filing systems for contracts, service agreements, and compliance documents. 

Customer & Internal Communication

• Communicate proactively with customers regarding service status, scheduling, and updates.
• Register and route customer complaints to the appropriate teams; follow up until resolution.
• Coordinate effectively with Sales, Finance, and Technical teams on cross-functional tasks.
• Serve as a first point of contact for service-related queries from internal and external stakeholders.
• Support the preparation of customer-facing quotations and service proposals. 

Operations Support & Performance Tracking

• Monitor service performance KPIs and flag deviations for corrective action.
• Conduct basic data analysis to identify trends and support operational optimization.
• Assist in the preparation of quotations and commercial proposals.
• Manage audit and compliance documentation in accordance with company standards.
• Support continuous improvement initiatives within the Operations & Maintenance function. 

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Education & Experience

• Bachelor’s degree in Engineering, or a related field.
• 0–2 years of experience in administrative, operations, or support roles.
• Experience in a technical service, facility management, or maintenance environment is an advantage.

Technical Skills

• Basic proficiency in MS Office, especially Excel.
• General understanding of CRM and/or ERP systems (e.g., SAP, Salesforce, or similar) is a plus.
• Ability to prepare simple reports and work with data.
• Familiarity with service management or ticketing tools is an asset.

Competencies

• Good organizational skills with the ability to manage daily tasks effectively.
• Clear and professional communication skills, both written and verbal.
• Attention to detail and accuracy when working with data.
• Willingness to learn and a proactive approach to problem-solving.
• Ability to work both independently and as part of a team.
• English proficiency at least at intermediate level (B1 or above).