Front Office Team Leader

• Supervise the efficient operations of reception including check in/out procedures;
• Support team members in handling guest requests and enquires to ensure a positive outcome is achieved;
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments;
• Demonstrate a high level of customer service at all times;
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties;
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork;
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities;
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties;
• Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards;
• Act in accordance with policies and procedures when working with front of house equipment and property management systems;
• Follow and adhere to company brand standards;
• Assist other departments wherever necessary and maintain good working relationships with Team Members.

• At least one year of experience in similar scope and title;
• Bachelor Degree in Hospitality Management or related field;

·        Excellent verbal and written communication skills in Azerbaijani and English (Russian is an advantage);

·        Prior experience working with Opera or a related system;

• Strong interpersonal and problem solving abilities;
• Strong organizational skills;
• Able to make decisions and impact;

Able to perform in different shifts, including working on weekends and public holidays